Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL . International Journal of Management, Knowledge and Learning, [S. l.], v. 11, 2022. DOI: 10.53615/2232-5697.11.33-46. Disponível em: https://toknowpress.net/submission/index.php/ijmkl/article/view/60.. Acesso em: 27 jul. 2025.