International Journal of Management, Knowledge and Learning 2022-03-03T19:58:42+00:00 Valerij Dermol Open Journal Systems <p>The International Journal of Management, Knowledge and Learning (IJMKL) aims to bring together researchers and practitioners in business, education and other sectors to provide advanced knowledge in the areas of <strong>management</strong>, knowing and <strong>learning in organisations</strong>, <strong>education</strong>, <strong>business</strong>, <strong>social science</strong>, <strong>entrepreneurship</strong>, and <strong>innovation</strong> in businesses, and others.</p> <p>The journal encourages the <strong>exchange of academic research</strong> and provides all those involved in research and practice with new research findings, case examples and discussions. It brings new ideas and offers practical case studies to researchers, practitioners, consultants, and especially <strong>young researchers and doctoral students</strong> worldwide.</p> A New Supplement to Spiritual Leadership from Spiritual Intelligence Conceptions and Etymologic Research 2021-06-14T11:01:47+00:00 Michael Hagemann <p><strong>Purpose:</strong> This study identifies, compiles and compares different definitions of Spiritual Intelligence to detect common principles, it reviews the historical emergence of the word “spiritual” and proposes a new construct of Spiritual Intelligence.</p> <p><strong>Methodology/approach:</strong> A literature review and a systematic creation of principles have been applied.</p> <p><strong>Findings:</strong> It has been detected that the original meaning of “spiritual” has not been considered in the existing research. From the original meaning of “spiritual” a new construct for Spiritual Intelligence has been derived and is proposed for further research.</p> <p><strong>Originality/value:</strong> The origins of “spiritual” have not been studied before, hence the new construct of Spiritual Intelligence will be the new fundament for further research</p> 2022-01-01T00:00:00+00:00 Copyright (c) 2021 Michael Hagemann Identifying an Efficiency Productivity Model for Faculties with DEA Benchmarking Technique 2022-02-27T19:52:35+00:00 Sasarose Jaijit Punpiti Piamsa-nga Nalina Phisanbut Juta Pichitlamken <p><strong>Purpose:</strong> Many universities in Thailand aim to raise their ranking; thus, university administrators set the target outputs for their institutions. However, the university-level targets may differ from those at the faculty levels because the inherent nature of academic fields and faculty capacity to produce outputs may not be considered. Therefore, we propose a model to determine possible target values for faculty outputs with weak efficiency by benchmarking the university under study with one of the leading universities in Thailand. As a result, the evidence-based target values allow inefficient faculties to know what outputs they need to improve under the assumption that "if each faculty improves their productivity to reach a target value, the university can rank higher." This can lead to a more realistic and achievable target instead of a single target across all faculties.</p> <p><strong>Study design/methodology/approach:</strong> Due to inherent differences among faculties, they are clustered by subject areas with the hierarchical cluster analysis to reduce bias. Then an efficiency score of each faculty is computed via the Data Envelopment Analysis.</p> <p><strong>Findings:</strong> The faculties of the university under study are clustered into three subject areas: 1) agricultural science and technology management, 2) engineering and ecology, and 3) social sciences and humanities. The DEA technique provides the slack values to be used in target settings that mitigate the bias from different capabilities on producing outputs across subject areas. For the faculties in agricultural science and technology management, social sciences, and humanities, the inadequacy of performed research and teaching operations are essential indicators, i.e., the percentage of the sum of slack values in both aspects is more than 80%. In engineering and ecology, the essential indicators (i.e., the percentage of the sum of slack values in both aspects is 91.10%) are related to teaching and international outlook operations. However, the teaching operation is the most critical aspect (i.e., the maximum value of the percentage sum of each subject area's slack values is 42.23%) that all subject areas should be focused on for improvement.</p> <p><strong>Originality/value:</strong> Our approach can provide a quantitative decision support tool that allows university administrators to set realistic operational policies according to evidence-based target values tailored for each subject area.</p> 2022-04-19T00:00:00+00:00 Copyright (c) 2022 Sasarose Jaijit, Punpiti Piamsa-nga , Nalina Phisanbut, Juta Pichitlamken Introducing a Cross-Functional, Customer-Oriented IT-Cooperation-Model Supplementing ITIL 2022-01-05T21:05:32+00:00 Justus Tillmann Holler Jochen Hagen Michael Reimpell Malte Schroller Marius Schlage <p><strong>Purpose:</strong> Organising the processes of an IT department based on the ITIL framework is a common practice within companies that seek effective and efficient management of their IT incidents and problems. Although ITIL gives structure and guidance to a certain extent, we discovered several issues which were not optimally covered by the blueprint ITIL best practice processes that we are using. Therefore, we designed the "IT-Cooperation-Model" following a Design Science approach to tackle these specific issues. It is intended to supplement the established ITIL processes (in particular the incident and problem management) in a manner that these "cases" which need attention and are raised by one or more affected persons are handled by the most fitting, autonomous team in a highly collaborative manner to achieve customer satisfaction ultimately. Therefore, it was designed based on guiding principles to address and possibly overcome known and common issues in a predominant ticket-based system. This paper describes the motivation and perceived limitations in the pure ITIL processes that led to the IT-Cooperation-Model. We discuss the building principles, the instantiation and the mechanics we employed to continuously improve the model based on retrospectives and surveys, including feedback from customers and participants from previous cases.</p> <p><strong>Study design/methodology/approach:</strong> Design of an IT operational model based on a Design Science approach.</p> <p><strong>Findings:</strong> Cross-functional team collaboration within the designed operational model improved problem transparency, communication and ownership.</p> <p><strong>Originality/value:</strong> Newly designed IT operational model for managing issues that need attention and cannot be dealt with immediately or addressed appropriately, supplementing standard ITIL processes.</p> 2022-01-30T00:00:00+00:00 Copyright (c) 2022 Justus Tillmann Holler, Jochen Hagen, Michael Reimpell, Malte Schroller, Marius Schlage Potential of Building Information Modeling in the Project Lifecycle – Reflection Against Iceberg Model 2022-01-05T20:44:32+00:00 Solmaz Mansoori Harri Haapasalo Janne Harkonen <p><strong>Purpose:</strong> The implementation of building information modeling (BIM) has been previously approached from various perspectives, but confusion regarding BIM's full potential and on how to apply it remains. The whole is viewed from distinct perspectives to reflect the full potential and explain the tentatively unused potential.</p> <p><strong>Study design/methodology/approach:</strong> The study follows a conceptual research approach in conjunction with a single case study. The BIM iceberg model is utilized as an explanatory synthesis frame to reflect perspectives describing BIM utilization.</p> <p><strong>Findings:</strong> A BIM implementation status framework is developed to describe the BIM utilization maturity in a typical case company. The framework is tested, and indications of support for the logic of the BIM iceberg model are gained. To date, BIM has been used successfully in the early construction project stages (tip of the iceberg, primary BIM). The below-sea-level parts, the collaborative BIM and integrative BIM - the full potential - are rarely recognized.</p> <p><strong>Originality/value:</strong> The presented BIM implementation status shows that there is a gap between the full potential of BIM and the level of BIM utilization in practice.</p> 2022-04-19T00:00:00+00:00 Copyright (c) 2022 Solmaz Mansoori, Harri Haapasalo, Janne Harkonen The Analysis of Big Data Architecture for Healthcare Service, a Case Study of a Public Hospital 2021-06-16T04:15:24+00:00 Wasinee Noonpakdee <p><strong>Purpose:</strong> Big data is one of the promising technologies which helps healthcare sector improve patient experience, reduce cost of treatment, predict epidemics, and provide competitive healthcare services. The purpose of this research is to study and analyze big data architecture for a public hospital in Thailand.</p> <p><strong>Study design/methodology/approach:</strong> This research employs qualitative approach. For data collection and analysis, document analysis is applied as a qualitative method to obtain empirical data. The in-depth interviews of IT manager, doctor, and staff are conducted to confirm the big data architecture and to examine issues in a case study public hospital.</p> <p><strong>Findings:</strong> According to the study, big data architecture for the public hospital comprises data acquisition, data integration, data analytics, data visualization, health data center on cloud, and data governance.</p> <p><strong>Originality/value:</strong> The architecture components and analysis can be applied as a guideline for big data processing and analytics to create a solution for implementing big data in healthcare effectively.</p> 2022-01-01T00:00:00+00:00 Copyright (c) 2021 Wasinee Noonpakdee Consumer Behaviour and Loyalty When Purchasing Sporting Goods 2022-03-03T19:58:42+00:00 Tina Vukasović Aleksander Petrič <div> <p class="P68B1DB1-Normal4"><strong><span lang="EN-GB">Purpose:</span></strong><span lang="EN-GB"> More and more people are involved in sports and active leisure, purchases related to sporting goods therefore increase. Due to diverse offer of sports equipment on the market, customers are becoming more and more demanding, and companies have found themselves facing a multitude of competing providers. The purchase is influenced by various factors, which consumers first analyse in detail and then make a purchase decision. The main purpose of this study is therefore to present the factors, namely how and on what basis consumers make their choices in a wide range of sports equipment, and what they pay more attention to when making further purchases and purchase decisions. </span></p> </div> <div> <p class="P68B1DB1-Normal4"><strong><span lang="EN-US">Study design/methodology/approach: </span></strong><span lang="EN-GB">We conducted a quantitative survey using an online questionnaire. The questionnaire was published on the 1KA web portal, emailed to friends and acquaintances and shared on social networking sites (Instagram, Facebook). 215 people took part in the survey,</span></p> </div> <div> <p class="P68B1DB1-Normal4"><strong><span lang="IT">Findings: </span></strong><span lang="EN-GB">We found that respondents buy sporting goods for leisure, hiking, cycling, running, fitness and skiing. They carry out their purchases physically in the shop. The most frequently purchased sporting goods brands, namely Nike and Adidas, are also their favourite sporting goods brands. Respondents describe their brand as having to be of high quality, trustworthy and offer the most for the price. We found that respondents often do not know which brand they were going to buy, even just before entering the store. Once they find a suitable brand, almost half of them find it difficult to switch. </span></p> </div> <div> <p class="P68B1DB1-Normal7"><strong><span lang="IT">Originality/value: </span></strong><span lang="EN-GB">Based on the results, we present some recommendations for companies selling different brands of sporting goods. </span></p> </div> 2022-04-19T00:00:00+00:00 Copyright (c) 2022 Tina Vukasović, Aleksander Petrič The Influence of Top Athletes’ Personal Factors on the Successful Coordination of Their Dual Careers 2021-11-24T13:40:30+00:00 Mateja Gorenc Mojca Braz <p><strong>Purpose:</strong> In this study, we wanted to determine the effect of personal factors on the successful coordination of a dual career of top Slovenian athletes. Study design/methodology/approach: The survey was prepared and conducted online in 2018, and it lasted until 2019. The questionnaire was sent to over 400 top athletes in Slovenia. We selected the segment of respondents in the Club of Olympians who had a career of top athletes in their active years, during which they did or did not decide on an academic career. The hypothesis was tested based on a survey among athletes who coordinated studies and sport. We used linear multiple regression analysis (the Enter method) to include all selected variables in the model simultaneously.</p> <p><strong>Findings:</strong> In this research, we found out a huge influence of personal factors on the dual career of top athletes. Personal factors that influence the most are well organised time, good work habits, persistence and diligence.<br /><strong>Originality/value:</strong> The conducted research determined the personal factors with the more substantial influence of dual careers of top Athletes in Slovenia.</p> 2022-01-30T00:00:00+00:00 Copyright (c) 2022 Mateja Gorenc, Mojca Braz The Role of Logistics in Industrial Side Stream Utilisation – Case: Aqueous Paint Sludge 2021-09-21T20:24:34+00:00 Tero Leppänen Pasi Rönkkö Harri Haapasalo Pekka Tervonen <p><strong>Purpose: </strong>In this article, the utilisation of a case side stream, aqueous paint sludge is studied in accordance with the principles of the circular economy. The study's main objective is to find new potential utilisation possibilities for aqueous paint sludge generated in the region and take a closer look at the role of logistics in the industrial side stream utilisation-based business cases and value chains.</p> <p><strong>Study design/methodology/approach:</strong> In this article, the utilisation of aqueous paint sludge is studied via a descriptive case study in the context of Northern Ostrobothnia, Finland. The current state of the paint sludge problem was analysed by interviewing five company representatives. In addition, a workshop was organised, and before the workshop, a questionnaire was sent to all invited.</p> <p><strong>Findings:</strong> As a result, the most feasible solutions for aqueous paint sludge utilisation were identified and evaluated from economic, technical, and environmental points of view in the context of this study. In all the proposed solutions, one general challenge was the logistics for narrow material flows from decentralised sources in a relatively large geographical area.</p> <p><strong>Originality/value:</strong> Prior case studies of paint sludge utilisation as a raw material have been conducted, but the logistics have not played a significant role in the studies. Logistics has been an important part of the circular economy in the literature. This study reaffirms this notion and finds logistics to have an important and decisive role in industrial side stream utilisation-based business cases and value chains.</p> 2022-01-01T00:00:00+00:00 Copyright (c) 2021 Tero Leppänen, Pasi Rönkkö, Harri Haapasalo, Pekka Tervonen