International Journal of Management, Knowledge and Learning <p>The International Journal of Management, Knowledge and Learning (IJMKL) aims to bring together researchers and practitioners in business, education and other sectors to provide advanced knowledge in the areas of <strong>management</strong>, knowing and <strong>learning in organisations</strong>, <strong>education</strong>, <strong>business</strong>, s<strong>ocial science</strong>, <strong>entrepreneurship</strong>, and <strong>innovation</strong> in businesses, and others.</p> <p>The journal encourages the <strong>exchange of academic research</strong> and provides all those involved in research and practice with new research findings, case examples and discussions. It brings new ideas and offers practical case studies to researchers, practitioners, consultants, and especially <strong>young researchers and doctoral students</strong> worldwide.</p> ToKnowPress en-US International Journal of Management, Knowledge and Learning 2232-5697 Learning Embedded in Structures: Facilitating Systems for Learning within Offshore Drilling Operations <p><strong>Purpose:</strong> The current study examines the contribution of formalised planning to ensure success in drilling operations seen in the light of organizational learning theory.</p> <p><strong>Methodology:</strong> The applied methodology is observational fieldwork including interviews, document studies and informal talks on a drilling rig on the Norwegian continental shelf conducted by the authors lasting for 6 days including 120 hours of observational fieldwork.</p> <p><strong>Findings:</strong> It is described how procedures are adapted to the specific context in which a job is performed and how the adaption of procedures is integrated into the formalised organisational learning processes.</p> <p><strong>Originality:</strong> Organizational learning is seen through praxis and the dialectical relationship between formalised work and work as done, that is, the formal structures involved when planning work and how procedures materialise during actual work, and the relationship to learning per se.</p> <p><a href=""><strong></strong></a></p> Trygve J. Steiro Tor Erik Evjemo Copyright (c) 2021 International Journal of Management, Knowledge and Learning 2021-07-10 2021-07-10 10 Problem-Based Learning in Online Settings during COVID-19 <p><strong>Purpose:</strong> Problem-based learning (PBL) provides an appropriate instructional strategy to engage a student in active learning, enhance student interest, improve retention, and promote problem-solving and critical thinking skills. This study aims to report on student and faculty experiences in a problem-based learning course consisting of a preparation phase and a reporting phase during the COVID-19 lockdown and present potential implications for online PBL course design.</p> <p><strong>Study design/methodology/approach:</strong> A survey was conducted to compare the two instructional PBL settings, i.e. face-to-face and online. Descriptive statistics as well as a general inductive approach for analysing the qualitative data are used to evaluate the results of the survey.</p> <p><strong>Findings:</strong> The results show that students appreciated the new small group discussion format in the online PBL course over the whole class discussion in the face-to-face setting and that an online PBL course can help students integrate knowledge and promote the deep learning approach.</p> <p><strong>Originality/value:</strong> The study contributes to PBL research by examining student and faculty experiences in a case-based PBL course. A new instructional online PBL course design is presented, with the main change in the reporting phase. The study shows that the shift from a physical to an online setting has no detectable negative impact on the ability of students to achieve set learning goals if the PBL approach is slightly modified.</p> <p><a href=""><strong></strong></a></p> Anna Caroni Anna Nikoulina Copyright (c) 2021 International Journal of Management, Knowledge and Learning 2021-07-10 2021-07-10 10 Importance of Feedback, Training and Media Format for Students’ Reflective Practice <p><strong>Purpose:</strong> The purpose of this student-centred study is two-fold: to better understand how students perceive the role of reflection in their learning, both for their degrees and for their development as future leaders and how lecturers can best use feedback, training and various media to support and encourage student development.</p> <p><strong>Study design/methodology/approach:</strong> A class of undergraduate students were surveyed at the beginning and end of a semester on their preferred learning styles. Follow-up interviews were also held with selected participants. During the semester, students were exposed to various formats of reflection: individual written reflections, video reflections and peer reflections. Students received both training in reflection and feedback on their reflections. In the survey and interviews, students were asked about the perceived benefits of such learning formats for their current studies and future careers.</p> <p><strong>Findings:</strong> Students indicated an increased ability to reflect honestly and confront their weaknesses. Students also indicated a stronger preference for either the individual written reflection or the video reflection over the peer reflection. Students saw benefit in the greater time that an individual written reflection provided as well as the multimodal aspects of the video reflection, which helped them to reflect in a new way. Additionally, the feedback students received played a big role in allowing the students to feel more comfortable and reflect more honestly.</p> <p><strong>Originality/value:</strong> Previous studies have focused on a variety of factors that affect students’ perception of reflection. This study takes a closer look at the effect of feedback and media format on students’ perceived benefits.</p> <p><a href=""><strong></strong></a></p> Barbara Therese Miller Larssyn Staley Copyright (c) 2021 Barbara Therese Miller, Larssyn Staley 2021-07-10 2021-07-10 10 What is More Important? Physical Attractiveness Or General Cognitive Ability As Factors of Career Development <p><strong>Purpose:</strong> The investigate the causal and correlation relationships between physical attractiveness, general cognitive ability, career aspirations and age as predictors of career development.</p> <p><strong>Study design/methodology/approach:</strong> The collected qualitative data were analysed with SPSS statistical programme. Basic descriptive statistics were used as well as linear regression analysis and correlation analysis since also hypotheses related to causal and correlation relationships were tested.</p> <p><strong>Findings:</strong> The results show that physical attractiveness strongly and positively affects career development. A bit weaker but negative influence was shown from the side of individual's age. There is no correlation found between age, cognitive abilities and physical attractiveness.</p> <p><strong>Originality/value:</strong> This research is a kind of preliminary research representing a basis for further investigation of the field and introducing a more complex model based on further research.</p> <p><a href=""><strong></strong></a></p> Valerij Dermol Copyright (c) 2021 International Journal of Management, Knowledge and Learning 2021-07-11 2021-07-11 10 Dilemma of Top Athletes in Choosing Their Studies <p><strong>Purpose:</strong> The purpose of the research was to determine whether satisfaction with the choice of studies of Slovenian top athletes affects the sports performance and whether the sports performance affects the study performance.</p> <p><strong>Study design/methodology/approach:</strong> We surveyed 112 Slovenian top athletes. The data used in the quantitative survey was based on a selected sample of top athletes, primarily members of the SLO Olympic Team. We used linear multiple regression analysis (the Enter method so that all of the selected variables were included in the model at the same time. The Enter method shows us all of the variables in the results, even if their influence is not statistically significant). From each factor, we obtained the average value of the response, which was processed with Pearson's correlation coefficient and regression analysis. We measured the Study performance and the Sports performance with the Likert scale from 1 to 5.</p> <p><strong>Findings:</strong> We found from the research that if a top athlete is satisfied with the choice of studies, the study performance (linear, positive and high correlation) will consequently increase. We also found that if the performance in sports increases, this results in a decrease in the study performance (linear, negative, and low correlation).</p> <p><strong>Originality/value:</strong> The conducted research determined the success factors of dual careers of Slovenian top athletes, because so far there has been little research focusing on the factors relating to successful outside–of–sports (Academic) careers of athletes.</p> <p><a href=""><strong></strong></a></p> Mateja Gorenc Mojca Braz Copyright (c) 2021 Mateja Gorenc, Mojca Braz 2021-07-11 2021-07-11 10 Covid-19 Pandemic Influence on Consumer Buying Behaviour <p><strong>Purpose:</strong> The purpose of the paper is to present the connections between buying factors and their effects on consumer decision-making in the time of the Covid-19 pandemic. The Covid-19 pandemic has upended all areas of life. We have all had to adapt to the so-called "new normality", which is, of course, neither easy nor desirable in any element of our lives.</p> <p><strong>Study design/methodology/approach:</strong> A quantitative survey was designed and conducted. The primary data were collected through a structured questionnaire. The survey was conducted by distributing questionnaires via e-mail. The distribution of the questionnaires was initiated according to the snowball principle in all Slovenian regions. The target population of the survey was the population of Slovenian citizens between 18 and 65 years of age.</p> <p><strong>Findings:</strong> Based on the data analysis, we find that the purchasing frequency decreased during the pandemic. An important increase is observed in the use of online stores, namely online shopping. Consumer buying habits were most negatively affected by government restrictive decrees, which limited movement to municipalities, by lower-income, resulting from partial closure of the economy and temporary lay-offs, and by uncertainty regarding future employment. As evident from the research, the epidemic has caused significant changes in consumer buying habits.</p> <p><strong>Originality/value:</strong> The results of the research contributed findings of the behaviour and opinion of consumers during a state of emergency, which will contribute to further decision-making, concerning sales and related procurement.</p> <p><a href=""><strong></strong></a></p> Tina Vukasović Copyright (c) 2021 Tina Vukasović 2021-07-11 2021-07-11 10 A Framework for Designing Behavioural Change with the Use of Persuasive Technology <p><strong>Purpose:</strong> There is limited integration of behaviour theories and persuasive technology on behavioural change. Previous research calls for employing behaviour change theories to inform their persuasive designs and to illustrate how the theories employed are linked to the design features. In this paper, we propose the integration of two theoretical models – the persuasive system design and the transtheoretical model – to identify which persuasive interventions work best for the user to progress through different stages of behavioural change.</p> <p><strong>Study design/methodology/approach:</strong> We performed an in-depth literature review of the transtheoretical model and persuasive system design, followed by an initial framework conceptualization. The initial framework was validated and finalized through in-depth interviews of individuals who have practised the behaviour change for at least half a year.</p> <p><strong>Findings: </strong>In this paper, we have successfully identified the persuasive system design features and mapped them onto the transtheoretical model stages of change, where the stages can be reduced into early and late stages. Consequently, we have developed a framework for designing behavioural change with the use of persuasive technology and validated it through empirical research.</p> <p><strong>Originality/value:</strong> The findings have practical implications for understanding which principles UI and UX and designers should follow when designing products for behavioural change. Moreover, our work provides insights and recommendations for the future design of persuasive interventions that consider the transtheoretical model of change.</p> <p><a href=""><strong></strong></a></p> Ana Pintar Jure Erjavec Copyright (c) 2021 Ana Pintar, Jure Erjavec 2021-07-11 2021-07-11 10 How Guest Delight Affected Hotel Pricing before and during Covid-19 Pandemic <p><strong>Purpose: </strong>This study aimed to establish the extent to which Dubrovnik upscale hotels delight their guests and if such "wow effects" affect their rates.</p> <p><strong>Study design/methodology/approach: </strong>TripAdvisor pages of 15 Dubrovnik upscale hotels were searched for guest delight attributes and hotel rates, and analysed with descriptive statistics, linlog regression and Spearman correlation.</p> <p><strong>Findings: </strong>Dubrovnik upscale hotels provide solid services, but still lack the “wow effect”. In this context, guest delight has no discernible effect on hotel rates. Hotels should focus more on personalization and guest delight in their search for extractable value particularly during the Covid-19 pandemic characterized by the diminished occupancy and rates<em>.</em></p> <p><strong>Originality: </strong>Although guest delight was studied relatively extensively, <strong>t</strong>his is the first time it was done in relation to hotel rates.</p> <p><a href=""><strong></strong></a></p> Domagoj Nikolić Andrea Mitrović Copyright (c) 2021 Domagoj Nikolić, Andrea Mitrović 2021-07-11 2021-07-11 10