International Journal of Management, Knowledge and Learning <p>The International Journal of Management, Knowledge and Learning (IJMKL) aims to bring together researchers and practitioners in business, education and other sectors to provide advanced knowledge in the areas of <strong>management</strong>, knowing and <strong>learning in organisations</strong>, <strong>education</strong>, <strong>business</strong>, s<strong>ocial science</strong>, <strong>entrepreneurship</strong>, and <strong>innovation</strong> in businesses, and others.</p> <p>The journal encourages the <strong>exchange of academic research</strong> and provides all those involved in research and practice with new research findings, case examples and discussions. It brings new ideas and offers practical case studies to researchers, practitioners, consultants, and especially <strong>young researchers and doctoral students</strong> worldwide.</p> en-US (Valerij Dermol) (Alen Ježovnik) Fri, 01 Jan 2021 00:00:00 +0000 OJS 60 Leaders’ Reactions to 360° Feedback: Examining Individual Attributes and Format Effects <p><strong>Purpose:</strong> Numerous studies have explored the role of feedback format, and individual differences in influencing reactions to and behavior change following the receipt of 360° feedback. Recent research has considered the role that implicit theories of ability play in reactions to negative feedback. The current study replicates and extends this work, investigating the interaction between implicit theories of ability, feedback format (i.e., the inclusion of normative or normative and narrative feedback), and feedback valence as they relate to feedback reactions.</p> <p><strong>Study design/methodology/approach:</strong> We conducted a quasi-experimental study of leaders in a large healthcare organization in the United States.</p> <p><strong>Findings:</strong> We found that the interaction between implicit theories of ability and feedback format is dependent on feedback valence. Though implicit theories of ability moderate the relationship format and reactions for negative feedback, the effect did not hold when individuals received positive feedback. In addition, we did not find a statistically significant impact of normative and narrative (versus normative) feedback on reactions.</p> <p><strong>Originality/value:</strong> This study extends our understanding of individual differences and feedback format in predicting reactions to feedback, providing important implicatins for both theory and practice.</p> Allison Traylor, Denise Reyes, Katelyn Cavanaugh, Courtney Holladay Copyright (c) 2021 Allison Traylor, Denise Reyes, Katelyn Cavanaugh, Courtney Holladay Wed, 29 Sep 2021 00:00:00 +0000 Involvement of Artificial Intelligence in Modern Society <p><strong>Purpose:</strong> We live in a time where technology and artificial intelligence are heavily embedded in our lives, so we need to use both intelligently. Some people fear it, while others try to exploit it to realise their potential by creating jobs, transforming industries, providing education, promoting advances in healthcare, space technology, science, etc.</p> <p><strong>Study design/methodology/approach:</strong> The study is based on a review of scientific literature in the fields of artificial intelligence, globalisation, economy and ethics. From that arise the question if we are ready for radical change.</p> <p><strong>Findings:</strong> The emergence of new professions will require a societal strategy to retrain employees and define which jobs will be unnecessary. The critical question is who will take responsibility for changes, that unemployment does not increase due to new technologies.</p> <p><strong>Originality/value:</strong> With the right approach, artificial intelligence can help and enable man, as an intelligent being, to devote himself to the more demanding tasks in the future.</p> Gregor Jagodič, Miloš Šinkovec Copyright (c) 2021 Gregor Jagodič, Miloš Šinkovec Thu, 16 Sep 2021 00:00:00 +0000 Categorisation of industrial side streams for reuse potential evaluation <p><strong>Purpose:</strong> Industries are creating vast amounts of side streams with many underutilised potentials that a circular economy could harness. Different types of side streams present various challenges and opportunities in terms of their reuse. Thus, it would be beneficial for these industrial side streams to be categorised according to their properties affecting their reuse potential.</p> <p><strong>Study design/methodology/approach:</strong> The empirical data for this multiple case study was gathered from industries in Northern Ostrobothnia, Finland. Data collection included company visits, interviews, workshops, seminars, and the collection of existing documentation from the cases, and the data was collected by multiple investigators. The empirical data was analysed using descriptive qualitative methods.</p> <p><strong>Findings:</strong> Similarities between industrial side streams of processes were found not to originate from either the industry the process is used in or the material used to process, but rather from the purpose of the process on a more general level. The created categorisation divided industrial side streams based on their origin into process residue materials, process residual energy, energy production residues and process residual structural components.</p> <p><strong>Originality/value:</strong> This study provides a tool for the preliminary technical and economic analysis of business cases based on industrial side stream utilisation and deepens the understanding of reusing industrial side streams as raw materials. The created categorisation can distinguish relevant properties affecting each side stream’s reuse potential and guide the creation of business arising from their reuse.</p> Tero Leppänen, Juhoantti Köpman, Oskari Rasila, Pekka Tervonen Copyright (c) 2021 Tero Leppänen, Juhoantti Köpman, Oskari Rasila, Pekka Tervonen Thu, 16 Sep 2021 00:00:00 +0000 COVID-19 Pandemic and Tourism: A Risk Management Analysis of Iran <p><strong>Purpose:</strong> Tourism that inherently has human interaction and mobility is more at risk than any other industries. Because of its highly competitive nature, tourism has to be prepared to deal with problems.</p> <p><strong>Study design/methodology/approach:</strong> In this developmental-applied study, the researchers tried to consider the extent of the COVID-19 pandemic as a global crisis by Fuzzy Cognitive Mapping technique (FCM).</p> <p><strong>Findings:</strong> According to the findings, confidence building propaganda action plan, tax forgiveness, and payment of subsidies and support, the need to take knowledge of crisis management seriously, forming a crisis management team, and target market design are the most important strategies for overcoming the corona crisis.</p> <p><strong>Originality/value:</strong> The findings of the present study may have some significant theoretical and practical implications for risk management students and experts.&nbsp;&nbsp;</p> <p><strong>Keywords:</strong> COVID-19, Crisis Pathology, Tourism Risk Management, Fuzzy Cognitive Mapping Technique (FCM)</p> Jamileh Ghasemloi-Soltanabad, Mirmohamad Asadi, Maryam Ahmadi-Salman Copyright (c) 2021 Jamileh Ghasemloi-Soltanabad, Mirmohamad Asadi, Maryam Ahmadi-Salman Sat, 11 Sep 2021 00:00:00 +0000 Determinants of the Business Performance of Small and Medium Enterprises in an Emerging Market Economy <p><strong>Purpose:</strong> In a developing country such as Ghana, small and medium enterprises (SMEs) have become the fulcrum for economic growth and development. This study aims to examine factors influencing the business performance of SMEs in an emerging market economy.</p> <p><strong>Study design/methodology/approach:</strong> A descriptive survey design was used to collect data from SMEs in the service sectors of retail, hospitality, trade/commerce and manufacturing. The target population were from two municipalities. SPSS 23.0 was used to analyse the data got through the use of the questionnaires.</p> <p><strong>Findings:</strong> The results indicate that governments in emerging economies are not doing enough to help SMEs. Access to credit had aided businesses to acquire modern technologies and raw materials for operation. Many entrepreneurs used their educational level, available business information services and marketing strategies to identify potential customers and to devise better strategies for dealing with their competitors.</p> <p><strong>Originality/value:</strong> The study is the first to conclude that while access to credit aids SMEs’ in their operations, it can equally serve as a constraint to their performance. Besides, availability of business information service can help SMEs to gain competitive advantage. Moreover, marketing strategies impact SMEs performance positively. The study will help policy makers and development partners to fashion policies that will enhance the performance of SMEs.</p> Peter Ansu-Mensah, Paul Adjei Kwakwa, Sandra Nyamedor Teye Maku Copyright (c) 2021 Peter Ansu-Mensah, Paul Adjei Kwakwa, Sandra Nyamedor Teye Maku Wed, 25 Aug 2021 00:00:00 +0000 Construct for Workplace Learning: Experiences from the Third Sector <p><strong>Purpose:</strong> Effective workplace learning is evitable. The expectation of the workers today includes performing the tasks and learning while performing these tasks. Thus, the study attempts to develop a construct, based on the two cases from the Third Sector organizations. For this sector, due to the scope of work and limited resource, learning capability is essential for the success in its operations. This circumstance is essential for the construct development.</p> <p><strong>Study design/methodology/approach:</strong> The methodology is based on two cases in Thailand for social services. The case study is based on two complex problems which cannot be tackled by an organization or agency alone. Activities and work performed are examined. The commonality of these two cases is then identified with the support from literature reviews for the development of a construct.</p> <p><strong>Findings:</strong> Learning has become part of the work performed. The contributors to workplace learning, based on two cases, are identified for the development of a construct. They are: workplace engagement, stakeholder engagement, clarity of roles and expectation, informal learning, and limited resources to support operations. When faced with complex problems, an organization cannot rely entirely on training to prepare its workforce.</p> <p><strong>Originality/value:</strong> The construct can be a foundation for future study on workplace and human learning within an organization. Observing and retrieving key findings from the Third Sector for workplace learning should provide a credible basis for future studies. The reason is the need for the Third Sector to be creative in solving complex problems while meeting the expectation of the general public. The findings point to the importance of facilitating learning in a workplace which can be applicable to other organizations in the private and public sectors.</p> Bordin Rassameethes , Sasivimol Meeampol , Kurniadi Setiono , Kongkiti Phusavat Copyright (c) 2021 Bordin Rassameethes , Sasivimol Meeampol , Kurniadi Setiono , Kongkiti Phusavat Sat, 21 Aug 2021 00:00:00 +0000 Knowledge Sharing Strategies between Coffee Farmers and Coffee Research Institute <p>Knowledge sharing involves the exchange of knowledge in the form of expertise or skills among groups, friends, families, communities or organisations. This paper assesses the knowledge sharing strategies used by members of Gitwe Farmers’ Cooperative Society and Coffee Research in Kenya. The specific objectives of the study were to: establish the types of knowledge shared; examine the knowledge sharing methods; investigate the extent to which the knowledge shared is applied; analyse the factors that influence knowledge sharing between the farmers and the research institute; and to suggest measures to enhance knowledge sharing between them. The population of the study was 2181 consisting of coffee farmers, officials of Gitwe Farmers’ Co-operative Society and officers from the Coffee Research Institute. The study employed a mixed methods research approach. Qualitative data was collected through interviews while quantitative data was collected using questionnaires. Qualitative data was analysed thematically while quantitative data was analysed by descriptive statistics using Statistical Package for Social Studies (SPSS). The findings of this study if adopted are likely to improve the coffee farming methods by the farmers, improve coffee marketing strategies by the farmers and also manage coffee berry diseases among others.</p> Elizabeth Kabita, Tom Kwanya, Tabitha Mbenge-Ndiku Copyright (c) 2021 Elizabeth Kabita, Tom Kwanya, Tabitha Mbenge-Ndiku Sat, 21 Aug 2021 00:00:00 +0000 Social Network Analysis of College Student Group Selection, a Case Study <p><strong>Purpose:</strong> The purpose of this research is to analyze the social network of college student group selection to understand students’ relationship and behavior for effective teaching planning, group work assignments, and individual student management.</p> <p><strong>Study design/methodology/approach:</strong> The samples are college students who study a master degree program in digital innovation and take course IO-001(business intelligence and data analytics) or IO-002 (cybersecurity). Data were collected using the questionnaire asking the college students for their 1st and 2nd choices of classmates who they want to be in the same group. For data analysis, Gephi, an open source software is used for social network analysis (SNA) and graph visualization.</p> <p><strong>Findings:</strong> According to the results, the most desirable students to work with and the least desirable students to work with are defined. The instructors can appoint the student who is the most desirable to work with into a position of influence in order to facilitate learning in the classroom to motivate inspiration during the study. For those students who the least desirable to work with, the instructors might make them gain more attention including giving them some roles or let them have more identity. According to SNA, the least desirable students to work with have low IT background for both course IO-001 and IO-002. Therefore, IT background might be one of the factors that influences student group selection. The instructors might provide additional courses to enhance IT skills for those students who have low IT background. Moreover, the instructors might assign the influent students to work with the least desirable students to make better relationship.</p> <p><strong>Originality/value:</strong> The results of this study can be used as a guideline in the formulation of teaching and learning courses including setting the learning style to make each student more connected and to encourage each group of students interacted more with each other. The instructors can promote a learning environment to increase opportunities for innovation.</p> Wasinee Noonpakdee Copyright (c) 2021 Wasinee Noonpakdee Sat, 21 Aug 2021 00:00:00 +0000 Is Kosova Prepared for Knowledge Economy? Case of Business and Management Students <p><strong>Purpose:</strong> This paper examines typical management and business students' attributes and whether they are ready for a knowledge economy. Bearing in mind that education is the key driver of the knowledge economy and business and management fields are significantly impacted by the introduction of the knowledge economy, it is clear why this topic was chosen.</p> <p><strong>&nbsp;</strong><strong>Study design/methodology/approach:</strong> The study contributes to knowledge by answering these questions: 'What are the features of a typical business and management student from Kosova?' and 'Do these students have the skills and capabilities to succeed in the knowledge economy?'. To respond to these questions, a questionnaire is compiled and distributed electronically to students.</p> <p><strong>Findings: </strong>The findings of this paper are inspiring and encouraging of the prospect of Kosova in coming years. It seems that students are equipped with knowledge, self-confidence and abilities to succeed in this interconnected world. Regarding skills and capabilities to succeed in the knowledge economy, students claim to recognise the importance of lifelong learning, written and oral communication skills, teamwork and creativity.</p> <p><strong>Originality/value:</strong> To the authors’ knowledge this is the first paper that deals with the knowledge economy in Kosova from the students’ perspective.</p> Rrezehana Hasani Abazi Copyright (c) 2021 Rrezehana Hasani Abazi Sat, 21 Aug 2021 00:00:00 +0000 Some Aspects of the Relationship between Talent Management and Service Quality Components in Egyptian Law Firms <p><strong>Purpose: </strong>The purpose of this study is to show that talent management (TM) is an influential tool for law firms to gain a competitive advantage, develop competencies and sustain service quality (SQ), which is crucial to their success.</p> <p><strong>Study design/methodology/approach: </strong>A quantitative non-experimental research method was used to evaluate the relationship between TM and SQ components in law firms, focusing on a designed model of correlations to explore some aspects of the relationship between TM and SQ components.</p> <p><strong>Findings: </strong>The findings from correlation and multiple regression analysis show that not all the selected components of TM have a significant relationship with the SQ components. In the study, performance management and compensation components of TM indicate a low correlation with SQ components. Ongoing performance, assessment and concurrent training programs also serve to improve SQ and enhance the overall effectiveness of TM. Study shows that law firms need to develop strategies and constantly compile data on employees and job positions for consistent TM and development.</p> <p><strong>Originality/value: </strong>The study evaluates a vital aspect of the linkages between TM and SQ components. It suggests ways of improving program effectiveness, employees' overall performance, and retention of the best talent in legal organisations.</p> Suzana Košir, Radhika Lakshminarayanan, Dina Sabry Said Copyright (c) 2021 Suzana Košir, Radhika Lakshminarayanan, Dina Sabry Said Sat, 21 Aug 2021 00:00:00 +0000 How Individuals Care for Personal Data Protection When Using Online Services <p>Individuals have more mechanisms for personal data protection according to new EU General Data Protection Regulation. Therefore, we researched the actions of individuals in relation to the protection of their personal data when using online services. We wanted to assess the awareness of individuals about the importance of personal data protection and if there are any differences regarding age, education and gender in relation to personal data protection when using online services. We examined the individuals' rights in connection to personal data and in connection to ICT use. In the empirical part, we collected several data regarding the behaviour of individuals, related to the protection of personal data. We emphasised that at least age is one of the factors influencing the behaviour and added recommendations for improvement of protection of personal data in conclusions.</p> Benjamin Lesjak, Mojca Čretnik Copyright (c) 2021 Benjamin Lesjak, Mojca Čretnik Sat, 21 Aug 2021 00:00:00 +0000 Teacher-Facilitators’ Job-Crafting: Making Meaning and Relevance in Authentic Learning Environments <p><strong>Purpose: </strong>Higher education institutions are being challenged to sustain their relevance in a disruptive world by moving from ego-systems to ecosystems. Teachers, as key actors, are required to redesign their work, shifting from traditional teacher-led processes towards the facilitation of student-driven learning in authentic environments. In ecosystems, with students, colleagues, and work-life partners, teachers need to modify their work by crafting their tasks, relationships, and mindsets. This study aims to make the change in teachers’ work transparent on a practical level.</p> <p><strong>Study design/methodology/approach: </strong>A qualitative and practice-based approach was used to explore teacher facilitators experiences of their job crafting.</p> <p><strong>Findings: </strong>The findings reveal the new meaning and relevance of the teacher facilitators work and can raise the awareness of higher education institutions to cultivate the future competencies of teachers.</p> <p><strong>Originality/value: </strong>The study introduces the new nature and purpose of teachers’ work as a part of ecosystems. We suggest higher education institutions nurture an experimental learning culture and support teachers to go out of their comfort zones. Developing collaborative job crafting can be a sustainable way to do that and avoids the disconnection between what we are doing and what we should be doing.</p> Irma Kunnari, Vesa Tuomela, Jari Jussila Copyright (c) 2021 Irma Kunnari, Vesa Tuomela, Jari Jussila Fri, 20 Aug 2021 00:00:00 +0000 Organizational Compassion and Employee Engagement in Virtual Work Environments during Covid-19 Lockdown in Uganda and Rwanda <p><strong>Purpose: </strong></p> <p>This study attempted to study the dynamics between organisational compassion and employee engagement during the COVID-19 lockdowns in Uganda and Rwanda when workers were required to work from home and in Virtual work environments</p> <p><strong>Methodology/approach:</strong></p> <p>The study adopted a quantitative research design. Data was collected from a sample of staff in selected institutions of higher learning in Uganda and Rwanda using of an online questionnaire that was distributed both through social media and email correspondence.</p> <p><strong>Findings:</strong></p> <p>The findings indicated that organizational compassion was a significant predictor of the vigour component of employee engagement compared to dedication and absorption while working virtually. Moreover, for selected organisational compassion dimensions of mindfulness and kindness, Supervisor’s kindness towards employees and employees’ mindfulness of self to others were strong predictors of work engagement while working remotely.</p> <p><strong> </strong><strong>Originality/value:</strong></p> <p>While organisational compassion and employee engagement have been studied in, in-person settings, the paper attempted to study these concepts in virtual and remote work spaces that had unique complexities.</p> <p><a href=""><strong></strong></a></p> Hannah Muzee, James Kizza, George Mulingi Mugabe Copyright (c) 2021 Hannah Muzee, James Kizza, George Mulingi Mugabe Fri, 20 Aug 2021 00:00:00 +0000 How to Enhance the Employee Well-Being at Work? <p><strong>Purpose:</strong> This paper aims to evaluate the predictors of well-being in the workplace, psychological capital and mindfulness in particular.</p> <p><strong>Study design/methodology/approach:</strong> The research was based on a convenient sample of 65 part-time online students at DOBA Business School. Two standardized questionnaires were administered online to gather the data: The Workplace PERMA Profiler and the Psychological Capital Questionnaire. Additionally, measures of stress perception and mindfulness practice were added to the survey instrument.</p> <p><strong>Findings:</strong> The results have shown that psychological capital, hope in particular, significantly predicts employee well-being, while the frequency of practising mindfulness does not improve the predictive power of the linear regression model.</p> <p><strong>Originality/value:</strong> The paper discusses the available measures and interventions and provides concrete guidelines for managers to enhance employee well-being in the workplace.</p> <p><strong><a href=""></a></strong></p> Marko Divjak, Živa Veingerl Čič Copyright (c) 2021 Marko Divjak, Živa Veingerl Čič Fri, 20 Aug 2021 00:00:00 +0000 How Change Adaptability Helps in Times of Pandemic and can be Enhanced in Remote Environment <p><strong>Purpose</strong>: The question of how people cope with the increasing pace of change remains challenging. This study deals with the question of how people can learn - remotely - to adapt better and faster to change</p> <p><strong>Methodology/Approach</strong>: In a literature review the concept of change adaptability and its practical relevance will be explored. Concepts of adult learning and remote learning will be investigated, and the results will be synthesized to create a model of how Change Adaptability can be learned remotely.</p> <p><strong>Findings</strong>: A model has been created that shows how Change Adaptability can be learned in its most important detailed aspects in a remote context.</p> <p><strong>Originality/value:</strong> There is a new and unique model proposed how Change Adaptability can be learned remotely.</p> <p><strong><a href=""></a></strong></p> Michael Hagemann Copyright (c) 2021 Michael Hagemann Fri, 20 Aug 2021 00:00:00 +0000 Learning Embedded in Structures: Facilitating Systems for Learning within Offshore Drilling Operations <p><strong>Purpose:</strong> The current study examines the contribution of formalised planning to ensure success in drilling operations seen in the light of organizational learning theory.</p> <p><strong>Methodology:</strong> The applied methodology is observational fieldwork including interviews, document studies and informal talks on a drilling rig on the Norwegian continental shelf conducted by the authors lasting for 6 days including 120 hours of observational fieldwork.</p> <p><strong>Findings:</strong> It is described how procedures are adapted to the specific context in which a job is performed and how the adaption of procedures is integrated into the formalised organisational learning processes.</p> <p><strong>Originality:</strong> Organizational learning is seen through praxis and the dialectical relationship between formalised work and work as done, that is, the formal structures involved when planning work and how procedures materialise during actual work, and the relationship to learning per se.</p> <p><a href=""><strong></strong></a></p> Trygve J. Steiro, Tor Erik Evjemo Copyright (c) 2021 International Journal of Management, Knowledge and Learning Sat, 10 Jul 2021 00:00:00 +0000 Problem-Based Learning in Online Settings during COVID-19 <p><strong>Purpose:</strong> Problem-based learning (PBL) provides an appropriate instructional strategy to engage a student in active learning, enhance student interest, improve retention, and promote problem-solving and critical thinking skills. This study aims to report on student and faculty experiences in a problem-based learning course consisting of a preparation phase and a reporting phase during the COVID-19 lockdown and present potential implications for online PBL course design.</p> <p><strong>Study design/methodology/approach:</strong> A survey was conducted to compare the two instructional PBL settings, i.e. face-to-face and online. Descriptive statistics as well as a general inductive approach for analysing the qualitative data are used to evaluate the results of the survey.</p> <p><strong>Findings:</strong> The results show that students appreciated the new small group discussion format in the online PBL course over the whole class discussion in the face-to-face setting and that an online PBL course can help students integrate knowledge and promote the deep learning approach.</p> <p><strong>Originality/value:</strong> The study contributes to PBL research by examining student and faculty experiences in a case-based PBL course. A new instructional online PBL course design is presented, with the main change in the reporting phase. The study shows that the shift from a physical to an online setting has no detectable negative impact on the ability of students to achieve set learning goals if the PBL approach is slightly modified.</p> <p><a href=""><strong></strong></a></p> Anna Caroni, Anna Nikoulina Copyright (c) 2021 International Journal of Management, Knowledge and Learning Sat, 10 Jul 2021 00:00:00 +0000 Importance of Feedback, Training and Media Format for Students’ Reflective Practice <p><strong>Purpose:</strong> The purpose of this student-centred study is two-fold: to better understand how students perceive the role of reflection in their learning, both for their degrees and for their development as future leaders and how lecturers can best use feedback, training and various media to support and encourage student development.</p> <p><strong>Study design/methodology/approach:</strong> A class of undergraduate students were surveyed at the beginning and end of a semester on their preferred learning styles. Follow-up interviews were also held with selected participants. During the semester, students were exposed to various formats of reflection: individual written reflections, video reflections and peer reflections. Students received both training in reflection and feedback on their reflections. In the survey and interviews, students were asked about the perceived benefits of such learning formats for their current studies and future careers.</p> <p><strong>Findings:</strong> Students indicated an increased ability to reflect honestly and confront their weaknesses. Students also indicated a stronger preference for either the individual written reflection or the video reflection over the peer reflection. Students saw benefit in the greater time that an individual written reflection provided as well as the multimodal aspects of the video reflection, which helped them to reflect in a new way. Additionally, the feedback students received played a big role in allowing the students to feel more comfortable and reflect more honestly.</p> <p><strong>Originality/value:</strong> Previous studies have focused on a variety of factors that affect students’ perception of reflection. This study takes a closer look at the effect of feedback and media format on students’ perceived benefits.</p> <p><a href=""><strong></strong></a></p> Barbara Therese Miller, Larssyn Staley Copyright (c) 2021 Barbara Therese Miller, Larssyn Staley Sat, 10 Jul 2021 00:00:00 +0000 What is More Important? Physical Attractiveness Or General Cognitive Ability As Factors of Career Development <p><strong>Purpose:</strong> The investigate the causal and correlation relationships between physical attractiveness, general cognitive ability, career aspirations and age as predictors of career development.</p> <p><strong>Study design/methodology/approach:</strong> The collected qualitative data were analysed with SPSS statistical programme. Basic descriptive statistics were used as well as linear regression analysis and correlation analysis since also hypotheses related to causal and correlation relationships were tested.</p> <p><strong>Findings:</strong> The results show that physical attractiveness strongly and positively affects career development. A bit weaker but negative influence was shown from the side of individual's age. There is no correlation found between age, cognitive abilities and physical attractiveness.</p> <p><strong>Originality/value:</strong> This research is a kind of preliminary research representing a basis for further investigation of the field and introducing a more complex model based on further research.</p> <p><a href=""><strong></strong></a></p> Valerij Dermol Copyright (c) 2021 International Journal of Management, Knowledge and Learning Sun, 11 Jul 2021 00:00:00 +0000 Dilemma of Top Athletes in Choosing Their Studies <p><strong>Purpose:</strong> The purpose of the research was to determine whether satisfaction with the choice of studies of Slovenian top athletes affects the sports performance and whether the sports performance affects the study performance.</p> <p><strong>Study design/methodology/approach:</strong> We surveyed 112 Slovenian top athletes. The data used in the quantitative survey was based on a selected sample of top athletes, primarily members of the SLO Olympic Team. We used linear multiple regression analysis (the Enter method so that all of the selected variables were included in the model at the same time. The Enter method shows us all of the variables in the results, even if their influence is not statistically significant). From each factor, we obtained the average value of the response, which was processed with Pearson's correlation coefficient and regression analysis. We measured the Study performance and the Sports performance with the Likert scale from 1 to 5.</p> <p><strong>Findings:</strong> We found from the research that if a top athlete is satisfied with the choice of studies, the study performance (linear, positive and high correlation) will consequently increase. We also found that if the performance in sports increases, this results in a decrease in the study performance (linear, negative, and low correlation).</p> <p><strong>Originality/value:</strong> The conducted research determined the success factors of dual careers of Slovenian top athletes, because so far there has been little research focusing on the factors relating to successful outside–of–sports (Academic) careers of athletes.</p> <p><a href=""><strong></strong></a></p> Mateja Gorenc, Mojca Braz Copyright (c) 2021 Mateja Gorenc, Mojca Braz Sun, 11 Jul 2021 00:00:00 +0000 Covid-19 Pandemic Influence on Consumer Buying Behaviour <p><strong>Purpose:</strong> The purpose of the paper is to present the connections between buying factors and their effects on consumer decision-making in the time of the Covid-19 pandemic. The Covid-19 pandemic has upended all areas of life. We have all had to adapt to the so-called "new normality", which is, of course, neither easy nor desirable in any element of our lives.</p> <p><strong>Study design/methodology/approach:</strong> A quantitative survey was designed and conducted. The primary data were collected through a structured questionnaire. The survey was conducted by distributing questionnaires via e-mail. The distribution of the questionnaires was initiated according to the snowball principle in all Slovenian regions. The target population of the survey was the population of Slovenian citizens between 18 and 65 years of age.</p> <p><strong>Findings:</strong> Based on the data analysis, we find that the purchasing frequency decreased during the pandemic. An important increase is observed in the use of online stores, namely online shopping. Consumer buying habits were most negatively affected by government restrictive decrees, which limited movement to municipalities, by lower-income, resulting from partial closure of the economy and temporary lay-offs, and by uncertainty regarding future employment. As evident from the research, the epidemic has caused significant changes in consumer buying habits.</p> <p><strong>Originality/value:</strong> The results of the research contributed findings of the behaviour and opinion of consumers during a state of emergency, which will contribute to further decision-making, concerning sales and related procurement.</p> <p><a href=""><strong></strong></a></p> Tina Vukasović Copyright (c) 2021 Tina Vukasović Sun, 11 Jul 2021 00:00:00 +0000 A Framework for Designing Behavioural Change with the Use of Persuasive Technology <p><strong>Purpose:</strong> There is limited integration of behaviour theories and persuasive technology on behavioural change. Previous research calls for employing behaviour change theories to inform their persuasive designs and to illustrate how the theories employed are linked to the design features. In this paper, we propose the integration of two theoretical models – the persuasive system design and the transtheoretical model – to identify which persuasive interventions work best for the user to progress through different stages of behavioural change.</p> <p><strong>Study design/methodology/approach:</strong> We performed an in-depth literature review of the transtheoretical model and persuasive system design, followed by an initial framework conceptualization. The initial framework was validated and finalized through in-depth interviews of individuals who have practised the behaviour change for at least half a year.</p> <p><strong>Findings: </strong>In this paper, we have successfully identified the persuasive system design features and mapped them onto the transtheoretical model stages of change, where the stages can be reduced into early and late stages. Consequently, we have developed a framework for designing behavioural change with the use of persuasive technology and validated it through empirical research.</p> <p><strong>Originality/value:</strong> The findings have practical implications for understanding which principles UI and UX and designers should follow when designing products for behavioural change. Moreover, our work provides insights and recommendations for the future design of persuasive interventions that consider the transtheoretical model of change.</p> <p><a href=""><strong></strong></a></p> Ana Pintar, Jure Erjavec Copyright (c) 2021 Ana Pintar, Jure Erjavec Sun, 11 Jul 2021 00:00:00 +0000 How Guest Delight Affected Hotel Pricing before and during Covid-19 Pandemic <p><strong>Purpose: </strong>This study aimed to establish the extent to which Dubrovnik upscale hotels delight their guests and if such "wow effects" affect their rates.</p> <p><strong>Study design/methodology/approach: </strong>TripAdvisor pages of 15 Dubrovnik upscale hotels were searched for guest delight attributes and hotel rates, and analysed with descriptive statistics, linlog regression and Spearman correlation.</p> <p><strong>Findings: </strong>Dubrovnik upscale hotels provide solid services, but still lack the “wow effect”. In this context, guest delight has no discernible effect on hotel rates. Hotels should focus more on personalization and guest delight in their search for extractable value particularly during the Covid-19 pandemic characterized by the diminished occupancy and rates<em>.</em></p> <p><strong>Originality: </strong>Although guest delight was studied relatively extensively, <strong>t</strong>his is the first time it was done in relation to hotel rates.</p> <p><a href=""><strong></strong></a></p> Domagoj Nikolić, Andrea Mitrović Copyright (c) 2021 Domagoj Nikolić, Andrea Mitrović Sun, 11 Jul 2021 00:00:00 +0000