The Impact of Knowledge Sharing on Public Healthcare Delivery Strategy: A Case Study in Kenya

Abstract

Purpose: The study aims to investigate the impact of knowledge sharing (KS) on institutional performance through healthcare outcomes at a public institution in Kenya. The case study is the Lodwar County Referral Hospital (LCRH) under the Turkana County Government.

Study design/methodology/approach: The study adopted a quantitative approach using a case study survey method. Standardized and structured survey questionnaires were used to collect quantitative data from healthcare workers. A digital survey questionnaire using a 5-point Likert scale was used to collect data enabled by SurveyCTOCollect after piloting. Correlation and regression analyses were used to test the relationship between independent and dependent constructs.

Findings: The results reveal that organizational culture (OC), leadership support and encouragement (LSE), clear communication channels (CCC), availability of technology tools (ATT), and knowledge sharing protocol (KSP) are the key drivers of institutional knowledge sharing culture at the LCRH. Moreover, the study uncovers that an individual’s knowledge-sharing behavior directly impacts institutional performance through problem-solving effectiveness across healthcare workers at the LCRH. The study further reveals that knowledge sharing practices strongly impact institutional performance at the LCRH.

Originality/value: This study makes a remarkable contribution to the scientific body of knowledge, advancing the significance of KS in powering public sector transformation and accelerating service delivery improvements in Turkana County and Kenya. The invaluable and original insights provide the springboard for actionable, objective, and impactful KS programming in the public sector in Kenya.