Communities of Practice as a Knowledge Management Tool in Ghana's Telecommunication Industry: A Systematic Review


  • Lawrence Akosen University of Ghana
  • Nasir Asiedu C.K. Tedam University of Technology and Applied Science



Communities of Practice, Knowledge Management, Systematic review, Telecommunication industry


Purpose/Background: Communities of Practice (CoPs) have emerged as a crucial mechanism for facilitating knowledge transfer within Ghana's telecom industry. Their significance lies in their role as a catalyst that empowers the telecommunications sector, which holds a central position on the developmental agendas of various African nations. The CoPs concept is instrumental in enhancing the competitive advantage of the industry and fostering innovation.
Study Design/Methodology/Approach: The study employs a systematic review methodology to comprehensively analyse the literature on Communities of Practice in the telecom industry context. This approach ensures a thorough examination of the subject matter and enables the presentation of well-informed conclusions. The research process involves meticulously examining relevant sources, followed by in-depth discussions and analysis of the findings.
Findings: The study's findings shed light on the substantial impact of Communities of Practice on the telecom industry. These CoPs have proven to be a powerful tool for strengthening various crucial competencies within the sector. By acting as conduits for disseminating information across a diverse spectrum of technical and operational domains within an organization, CoPs contribute significantly to enhancing the industry's collective skill set.
Originality/Value: The originality and value of this study lie in its comprehensive exploration of the role of Communities of Practice in Ghana's telecom industry. By employing a systematic review technique, the study not only presents a thorough overview of the existing body of knowledge but also offers novel insights into the dynamics of knowledge transfer within the industry. The study's findings and conclusions are of immense value to practitioners and researchers seeking to understand the intricate interplay between CoPs and the telecom sector's competitive advantage.