Building HE Institutional QA system and QA offices: the QA-SURE Project in Kosovo and Albania

Nada  Trunk Širca; Albana  Ndreu Halili; Lejla Abazi Bexheti; Merita Shala; Anica Novak Trunk

doi:10.53615/2232-5697.14.414-425

Authors

Prof. dr. Nada Trunk Širca ISSBS https://orcid.org/0000-0003-1644-4901
Assoc. prof. Albana Ndreu Halili WESTERM BALKANS UNIVERSITY https://orcid.org/0000-0001-6761-7206
Prof. dr. Lejla Abazi Bexheti South East European University https://orcid.org/0000-0002-4354-146X
Assoc. prof. dr. Merita Shala University “Isa Boletini” Mitrovice, KOSOVO https://orcid.org/0000-0002-1050-8954
mag. Anica Novak Trunk ISSBS

DOI:

https://doi.org/10.53615/2232-5697.14.414-425

Abstract

Through the Erasmus+ QA-SURE project, this study examines the institutional development of internal Quality Assurance (QA) offices and systems in higher education institutions (HEIs) in Kosovo and Albania. The initiative concentrated on creating or improving specialised QA offices at three HEIs in Albania and two in Kosovo, as opposed to more general national QA system changes. The study emphasises the ways in which training, participatory governance, strategic planning, and infrastructure support aided in the development of institutional capacity, drawing on ESG 2015. Results show advancements in digitisation, student and stakeholder interaction, and quality culture. The report makes the case that system alignment with European standards and sustained academic success are made possible by institution-driven QA systems.